Get in Touch With Us
Got a question about how sweepstakes casinos work, noticed something on our site that needs a second look, or just want to tell us what you think? This page explains how to reach the team behind crediblefriends.com and what you can expect once you do.
How to Reach Us
Email is the most reliable way to get in touch. Write to us at [email protected] and a real member of the team will read your message — we do not rely on canned replies. Let us know upfront what your message is about (a correction, a general question, feedback on an operator) so we can route it to the right person and reply faster. We aim to respond within a couple of working days, though this can stretch during busier periods.
What You Can Contact Us About
- Questions about sweepstakes casinos — how the dual-currency model works, what Sweeps Coins are used for, or how the pages on this site are put together.
- Corrections and updates — sweepstakes casino terms, eligible states, redemption rules and welcome offers change frequently. If something on crediblefriends.com looks out of date or doesn't match what an operator currently states in its own terms, please tell us. We rely on reader reports as one of the ways we keep listings accurate.
- Feedback on our coverage — including which new sweepstakes casinos you'd like to see reviewed, or which comparison criteria matter most to you.
- Partnership and editorial enquiries — if you represent a sweepstakes casino operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about play habits — if you or someone you know is finding it hard to keep play under control, mention this in your message and we will point you towards general guidance and support resources. This site does not provide financial, legal or clinical advice.
What We Can't Help With
We are an independent comparison and review site, not the operator of any sweepstakes casino listed here. That means we cannot access anyone's account, process a coin purchase, redeem Sweeps Coins on your behalf, or resolve identity verification issues. For anything account-specific — a stalled redemption, a login problem, a question about your own KYC documents — you will need to contact the operator directly through the support channel on their own site, since only they hold your account details and can act on them.
Likewise, we can't confirm whether a particular sweepstakes casino is legal for you to use in your specific state. Availability varies by state and changes over time, and we'd rather point you to an operator's own terms and your state's current rules than guess. If you're weighing up where else to play, our page on non-GamStop casino options covers a related but separate part of the market and may help if that's what you're actually after.
What Happens After You Write to Us
Your message goes to a person, not a queue-clearing bot. We read it, decide who on the team should answer, and reply directly. If your note points out an error — say, a welcome offer that's changed or a state exclusion that's out of date — we check it against the operator's current terms before updating anything, so a fix might take a little longer than a simple reply.
Keeping Our Content Honest
We try to keep the information on crediblefriends.com accurate and current, but sweepstakes casino terms, eligible states and promotions shift often, and the people running these platforms don't always publicise changes quickly. Reader feedback is genuinely one of the ways we catch this, so if something you read here doesn't line up with what you see on an operator's site, we would rather hear about it than not.
Thanks for taking the time to read this far. Whatever brought you here, we look forward to hearing from you.